Simplified the travel journey
The team identified the steps creating the most delay, including incomplete requests, approval follow-up and policy questions.
Implementations
How a growing Australian business simplified corporate travel with ’ello
As the business grew, ’ello simplified travel booking, policy and support into one platform.
The brief:
The firm supports prThe client wanted a simpler, more modern way to manage corporate travel across its growing business.
Its existing process relied heavily on emails, manual approvals and travellers booking through different channels. This made it difficult to maintain consistency, manage travel policy and provide clear visibility over upcoming travel and expenditure.
The brief to ’ello was to provide a single platform that could bring travel booking, policy, approvals, reporting and traveller support together.
The solution needed to be easy to implement, simple for employees to use and flexible enough to scale as the organisation’s travel requirements grew. The client also wanted access to experienced Australian-based travel consultants whenever additional support was required.
What we did:
’ello worked with the client to understand how travel was requested, approved, booked and supported.
The platform was configured around the client’s travel policy, approval requirements, preferred suppliers and traveller needs.
Created one starting point
’ello became the consistent place for travellers and arrangers to search, request and book travel.
Connected booking & support
Policy, approvals, booking information and consultant assistance were brought together within the same travel experience.
The Outcome
The client now has a more consistent, connected and scalable way to manage corporate travel across the business.
Travellers have a simpler booking experience, arrangers spend less time chasing information and managers have greater visibility over approvals, policy compliance and travel activity. Routine trips can move quickly through the platform, while more complex requirements can still be supported by experienced Australian-based consultants.
By bringing booking, policy, approvals, reporting and support together, ’ello has reduced unnecessary administration and created a clearer process for everyone involved.
The business now has a travel programme that is easier to manage today and better equipped to support future growth
Faster, clearer bookings
Employees start with a consistent experience that captures the information needed to progress each trip with less follow-up.
Better policy adoption
Policy guidance appears during the booking process, helping travellers make appropriate choices earlier.
Support that scales
Online booking and experienced consultant support work together across both routine and complex travel.
Greater visibility
Travel managers have a clearer view of bookings, approvals, upcoming travel and programme activity.
Smarter decisions at every booking
A better way to manage business travel
’ello brings booking, policy, approvals, reporting and support into one connected experience, helping travellers move faster while giving businesses greater visibility and control.
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For travellers
Find the right option faster
Search and compare flights, hotels and cars in one place, with policy guidance built into the booking journey.
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For approving managers
Approve with confidence
Review trip details, costs and policy information before bookings are confirmed, without unnecessary email back-and-forth.
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For finance and travel managers
See the complete picture
Access clearer reporting across bookings, approvals, traveller activity and expenditure to make better programme decisions.
See it in action
Make business travel faster, easier and better controlled.
Give your team a smarter way to book and manage business travel, with faster online booking, better visibility and expert ANZ-based support when plans become complex.