Centralised company travel
Employees were given one place to book flights, hotels and cars instead of searching across multiple consumer websites.
Implementations
Unmanaged to under control: How an Australian business replaced scattered bookings and travel expenses with ’ello
’ello introduced a structured travel programme without adding administration
The Brief:
The client did not have a central travel programme.
Employees booked flights, hotels and cars through consumer websites, paid using personal or company cards and submitted expenses after each trip. Finance teams often received travel costs weeks after bookings had been made, with limited information about the reason for travel or whether better options had been available.
The business wanted to bring travel into one place, reduce the administrative burden on employees and give finance greater visibility over expenditure.
The solution needed to be simple enough to introduce quickly, without requiring the business to employ a dedicated travel manager.
What We Did:
’ello worked directly with the client to replace its fragmented travel process with one structured, company-wide programme.
The first step was to understand how employees were booking, how travel was being paid for and where finance was losing visibility. From there, ’ello configured a central platform that brought traveller profiles, payment arrangements, travel policy, booking and reporting together.
The solution was designed to be simple for employees to use and easy for the business to manage, without requiring a dedicated internal travel team.
This gave the client a clear foundation for managing travel more consistently, while still allowing the program to evolve as the business grew.
Reduced expense administration
Travel bookings and costs were captured centrally, reducing the need for employees to pay personally and submit individual reimbursement claims.
Introduced visibility before travel occurred
Finance and management teams gained a clearer view of upcoming bookings and expenditure rather than only seeing costs after expense reports were submitted.
The Outcome:
The business moved from scattered, unmanaged travel bookings to one connected company-wide process.
Employees now have a faster and more consistent way to arrange travel, without relying on personal cards, consumer websites and manual reimbursement claims.
Finance has earlier visibility over travel expenditure and a clearer record of bookings across the organisation. This has reduced the administrative work required to reconcile costs and understand where company travel spend is occurring.
The client also gained a professional travel programme without needing to build an internal travel team or introduce a complex implementation project.
’ello gave the business the structure, technology and support it needed to manage travel properly while keeping the experience simple for employees.
Centralised company travel
Employees were given one place to book flights, hotels and cars instead of searching across multiple consumer websites.
40% fewer reimbursement claims
Centralised booking and company payment reduced employee-paid travel and cut manual reimbursement claims by 40%.
Introduced visibility before travel occurred
Finance and management teams gained a clearer view of upcoming bookings and expenditure rather than only seeing costs after expense reports were submitted.
90% online adoption
Routine flights, hotels and cars were booked online, while consultant support remained available for complex travel and booking changes.
See it in action
Make business travel faster, easier and better controlled.
Give your team a smarter way to book and manage business travel, with faster online booking, better visibility and expert ANZ-based support when plans become complex.